Wi-Fi & connectivity

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MChaffin
Newbie

Roku Express won't connect to the internet

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Have several Roku's through out the house. Everything was fine yesterday but when we got up this morning my living room Roku wouldn't connect to the wifi. I'm running two more identical in bedrooms.  Model3941x. Checked them and they won't connect. Thought it might be the router, but our phones and other devices connect without any problems. I  rebooted everything just to be sure and still not working. I have an ethernet model Roku and it connects just fine. I have a tv with built-in Roku in another room and it's wifi and connects just fine. Its just the three that are the same model. Any suggestions?

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Suddenly lost connectivity.

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Thanks for your first post in the Roku Community @MChaffin!

We appreciate the troubleshooting steps you've taken to try to resolve the network connection issue on Roku Express.

We also need to consider the signal strength and the capacity of your network connection as you have connected multiple Roku devices. Ensure that your Wi-Fi connection is stable and performing well because even with fiber optics, fluctuations in speed or signal strength can cause delays.

For guided troubleshooting steps on how to resolve connectivity issues visit our support page here: How to Fix Internet errors and issues on your Roku streaming device.

Please let us know how it goes.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Suddenly lost connectivity.

Jump to solution

Thanks for your first post in the Roku Community @MChaffin!

We appreciate the troubleshooting steps you've taken to try to resolve the network connection issue on Roku Express.

We also need to consider the signal strength and the capacity of your network connection as you have connected multiple Roku devices. Ensure that your Wi-Fi connection is stable and performing well because even with fiber optics, fluctuations in speed or signal strength can cause delays.

For guided troubleshooting steps on how to resolve connectivity issues visit our support page here: How to Fix Internet errors and issues on your Roku streaming device.

Please let us know how it goes.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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