Hi All,
I have been using a Roku Premiere 3920RW for a couple of years, until a few days ago, when it suddenly seemed to stop streaming - We use it for Netflix and Youtube, both of which would start but not play any content.
After a long time trying to figure out what is wrong, including:
1. Reset
2. Factory reset
3. Connecting to different WiFi channels and bands
4. Using different encryption as well as open network
5. Connecting to 3 different routers
6. Tried to update firmware unsuccessfully many times due to error 003, but on occassion when it did manage to connect... the version seems to be the latest, updated on 21/5/23, just 3 days ago.
7. Tried to register unsuccessfully via initial setup but Roku failed to send the email
I reached the conclusion that my device's HW could be damaged (I used the secret wifi configuration and noticed that the glitches are high no matter what I do, and that the signal strength is too low).
So I got a new Roku premiere, Connected it, went through initial setup.
The first obvious thing was that finally it has internet connectivity as opposed to the old one.
The second thing was that it performed a software update (as an inevitable part of setup im sorry to say).
The third thing was.... that aftet the software update it restarted the setup process again.... and never completed it since.
It now behaves just like the old device, connecting to WiFi hotspots.... but never managing to reach the net.
Needless to say having tried 3 different routers as well as a cellular accesspoint, all of which work fine with other devices... rule out the network as a cause.
To summarize -
I have two Roku Premiere devices that cannot connect to the internet, not completing setup, and failing with error 003 during the process when trying to check for software updates.
The first, old device, has an updated firmware.
The second had an older firmware that seemed to work, and now doesnt after a successful and only firmware update.
Very lost here, and any help would be very very appereciated
