Wi-Fi & connectivity

[Sean89]

Hi 

My roku was working fine with my WiFi now all of a sudden it will not detect it at all. It is picking up about 20 other routers on the street but not mine, all of my other devices connect fine and it is on 2.4gHz. I have tried factory rebooting the device and also rebooted the WiFi.

Thanks 

Sean 

[atc98092]

@Sean89 

Check your router to see what WiFi channel is being assigned. Most routers in the US only have 2.4 GHz channels 1-11, which are the only channels your Roku can see. But some router and access point manufacturers do offer channels higher than 11, and if your router changes its channel (which it can do in auto mode) to something higher than 11 then your Roku can't see it. In that case, I recommend manually assigning a channel between 1-11. Your Express doesn't support 5 GHz WiFi, so don't worry about any of those settings, assuming your router also supports 5 GHz.

[kato223]

If your Roku is not seeing your 2.4GHz network, check your router and disable the legacy 802.11b rates.  As soon as I disabled it on mine, all my Rokus can now see my network without any issues.  Also, the streaming through my network from laptops, etc are now all working great.

[Craigharold]

[personal information removed]

we have 2 roku express that will not find our WiFi router

Serial number 

SO1V3087553P

serial number 

SO1V30AV36V8

please can u advise us what to do as we haven’t been able to use these for weeks

[Jake5316]

I am having this same issue as of two days ago. Please contact me as you guys make it impossible to actually talk to someone. Thank you. 

[renojim]

If you have an Express it will only work on 2.4GHz Wi-Fi and only on channels 1 through 11.  Some ISPs seem to be disabling 2.4GHz in their customer's routers and some routers will automatically switch the channel to something greater than 11.  You need to go into your router's settings to find out what's happening.  If you have a modem/router supplied by your ISP call them for help.

[Mahalo06]

Roku is not detecting wifi. Wifi is working for laptop and phones. It suddenly stopped dectecting wifi

[mmortal03]

Here's a new one: https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-not-connecting-to-CenturyLink-...

[RokuMary-F]

Thanks for reaching out @Craigharold @Jake5316,

Try taking a look here for more tips about troubleshooting that network error

code:

What should I do if I cannot connect to my home ... - Roku

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a

mobile hotspot.

Keep us posted with what you find out.

Thanks,

Mary

[kato223]

One other thing that might help is using a WiFi Range Extender for the Rokus to connect to.  I have one that I realized as soon as I put it in place all my Rokus including the Express versions can all see that with no modifications to WiFi settings.