Wi-Fi & connectivity

[renojim]

@jean5, YOU DID NOT CONTACT A ROKU SUPPORT TEAM!  Roku doesn't charge for support.  Heck, they barely have any and what they do have is free.

Who is your ISP (Internet service provider)?  There are known issues with Comcast/Xfinity and Cox.

[jean5]

After all, one week since my connection failed with error code 14.40.

finally I get some help in my email regarding my problem.

My problem get fixed and now I am grateful for the result. 

the device is now working fine. the link for a new registration  with my account email was successful.

special  thanks to everyone members and staffs for taking care of my problem.

code error 14.40 is scary but can be solve.

    thanks best regard.

[reverev]

I also have Roku Express, and get the same error message, it first started in the early morning hrs., now I can't connect at all.  I tried getting help from Roku to no avail. I was also being charged for asking for help, I wasn't haven't that, I've been with Roku for a long time.  My email address is [personal information].

[reverev]

Comcast/Xfinity, but my smart tv works fine

[reverev]

I have a smart tv, but it's not connected to my Roku Express, and it works fine. Please help

Thinking you in advance.

[RokuKariza-D]

Hi @reverev

Thanks for posting here in the Community.

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!

All the best,
Kariza

[reverev]

I'm back at it again, it's not my wifi, because everything works except roku.  i'm truly tired. i really like roku, do not want to part with it, but it has to be a better way. please help!!!

[RokuKariza-D]

@reverev

We're sorry to hear about the issue you're experiencing.

Have you tried the suggestion I posted above? If not, try giving it a shot then let us know if there's any difference after.

All the best,
Kariza

[sandyfisher]

I can't get this to work

[AvsGunnar]

@sandyfisher 

What is the exact problem you are having and what is the model number of your Roku device?