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Jimbo72164
Newbie

Roku Express 4K+ Losing Internet Connectivity

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ID A3-354-980

model 3941X Roku express 4k +
keep losing connectivity. 

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1 Solution

Accepted Solutions
RokuTakashi
Community Moderator
Community Moderator

Re: Certain Apps Keep Losing Connection on Roku Express HD Streaming Media Player

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Hi @Jimbo72164,

We appreciate you for posting here in the Roku Community!

The concern you've encountered is best resolved by performing a system restart and a network connection reset. To do this, kindly follow the steps below.

  • Go to Settings > System > Advance System Settings> Network Connection Reset. Then, proceed to reset your connection. 
  • After this, do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.
  • Connect to your network again.

Kindly check to see if you see any improvements. If the issue persists, we recommend trying an alternate network, such as a mobile hotspot, to see if you're able to maintain a consistent connection to the network.

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Certain Apps Keep Losing Connection on Roku Express HD Streaming Media Player

Jump to solution

Hi @Jimbo72164,

We appreciate you for posting here in the Roku Community!

The concern you've encountered is best resolved by performing a system restart and a network connection reset. To do this, kindly follow the steps below.

  • Go to Settings > System > Advance System Settings> Network Connection Reset. Then, proceed to reset your connection. 
  • After this, do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.
  • Connect to your network again.

Kindly check to see if you see any improvements. If the issue persists, we recommend trying an alternate network, such as a mobile hotspot, to see if you're able to maintain a consistent connection to the network.

All the best,
Kash

Takashi O.
Roku Community Moderator
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RokuArjiemar
Community Moderator
Community Moderator

Re: Certain Apps Keep Losing Connection on Roku Express HD Streaming Media Player

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Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team

Arjiemar
Roku Community Moderator
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