Wi-Fi & connectivity

[Jimbo72164]

ID A3-354-980

model 3941X Roku express 4k +
keep losing connectivity. 

[RokuTakashi · Accepted solution]

Hi @Jimbo72164,

We appreciate you for posting here in the Roku Community!

The concern you've encountered is best resolved by performing a system restart and a network connection reset. To do this, kindly follow the steps below.

• Go to Settings > System > Advance System Settings> Network Connection Reset. Then, proceed to reset your connection. 
• After this, do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.
• Connect to your network again.

Kindly check to see if you see any improvements. If the issue persists, we recommend trying an alternate network, such as a mobile hotspot, to see if you're able to maintain a consistent connection to the network.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

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The Roku Community Team