Wi-Fi & connectivity

[marcast]

I have Comcast & 7 Roku’s in my home which have been working properly until today. One of the TV Channels via Xfinity Stream has been freezing for a few days so I decided to restart my Comcast modem. Everything is working fine except all the Roku’s will NOT reconnect to the WiFi. I called Comcast and the modem & connection is working fine. I have restarted all the Roku’s, etc. Tried everything but nothing works. 

[JWS9518]

I know you say you unplugged power on some things but try unplugging power to the modem/router and Roku devices all at the same time.  Then power on the modem first, wait 60 seconds, then router, wait 60 seconds, then the Roku devices and see if they can reconnect.  

[RokuRhea-V]

Hey @marcast,

It seems you're having trouble reconnecting your devices to the network.
To get this sorted, please share this information:  

• What error message or code do you see when trying to connect?  
• How far is your device from your network router?  

In the meantime, you can check how to connect to a mobile hotspot and see if it works.  
Please keep us informed about your findings.  

Thanks,  

The Roku Community Team