Wi-Fi & connectivity

[Refatb]

My 75 inch Element Roku TV intermittently loosing wifi connection. Power cycling the tv doesn’t work.

To get wifi back, I go to Settings>Network>Check connection

but it looses it again every few hours.

The wifi router is about 8 inches away from the tv. Is this a software or hardware problem?

[RokuJharra-Q · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @Refatb!

We appreciate you for reaching out to us regarding your intermittent Wi-Fi disconnection issues with your Element Roku TV. We'd be happy to assist you with this.

We wanted to know if you have tried using a different network, such as a mobile hotspot to see if that makes a difference.

If you haven't tried resetting your network connection, please follow the steps below for detailed instructions. 

1. Navigate to your Home screen. 
2. Scroll and select Settings 
3. Advanced system settings 
4. Network connection reset 
5. Reset connection.

If you are still experiencing the same issue, please do not hesitate to inform us. We would appreciate it if you could keep us updated about the progress.

Best regards,
Jharra

[Sherfullen]

I too have had loss of WiFi connection on my element Roku tv. It’s happened a few times just within the last week or so. Causing me to have to go through the wireless connection setup process each time.

[RokuArjiemar]

Hello! @Sherfullen,

A warm welcome from the Roku Community!

We are glad to help you with the issue you're facing while connecting your Element Roku TV to your wireless network.

• Is this the first time you set up this Roku TV?
• Are your other devices able to connect to the network without any issues or latency?
• Did we recently make any changes to your network or network provider?

How to fix common network issues

Review the tips below to fix common network issues for your Roku streaming device.

• Make sure you are using the right network and password.
• Check if other devices can connect to the same Wi-Fi network.
• Restart your Roku device.
• Restart your router.
• Test your Wi-Fi signal.

For more detailed information about fixing Wi-Fi issues, visit our Support page here: How to fix internet errors and issues on your Roku TV/ streaming device

Please keep us updated on any progress and we will be happy to continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar

[stuckeja]

I've had the TV for over a year without issue.

All other devices can connect to the Internet just fine.

No changes to the network recently.

Also tried connecting to my hotspot and it didn't work either.

[RokuERey]

Hi @stuckeja ,

Greetings from the Roku Community! 

We understand that you are experiencing connectivity issues with your Roku TV and we appreciate you for contacting us about this matter.

We understand that you have already attempted the necessary troubleshooting steps, and we would like to thank you for your effort. As the issue still persists, we will escalate this matter to the appropriate Roku team for further investigation.

Rest assured, we will keep you updated on any available information or updates regarding your concern. I also drop you a PM for this.

Thank you for your patience and understanding.

Best regards,

Rey

[xelan]

Just adding to this thread. I have a Roku Element TV as well.  A few weeks ago it started doing the same experience as described.  I get a message that there is no internet connection.  If I go to Wireless, it starts the Wireless scan and the wheel spins indefinitely till I cancel out of it.

Following the network reset steps, I can go to the wireless network and reconnect to wireless. But as soon as I turn the TV off and back on again the wireless connection stops working.

Software version is 13.0.0, Build 24062.  I am using a Deco MESH X55 wireless router with Spectrum as the internet provider.   I have both a regular 2.4G/5G network and a 2.4 ghz dedicated iOT network.  Both show a excellent signal strength when connecting, both have the same issue when I turn the TV off.  

[Vcataldo5995]

Same exact issue!!

[jontalk]

@RefatbOne of the MOST common connectivity problems is WiFi channel congestion..its possible a large number of others are using the same channel making connection unstable. I'd recommend you install WiFi Analyzer for Android or something similar if use an iPhone. Once installed, you'll be able to see how many others are on the same channel and then log into the router and choose a different one. If not technical, the lower 5 gHz channels (36-48) have greater overlap and range than the higher ones. Hope that helps

[xelan]

It is not a channel issue.   I have two other roku devices and neither is having an issue.  It is now literally everything I turn off the TV and turn it back on.  The system says it's not connected, when I search for wireless it just searches and never finds anything.   As soon as I reset the network is connects fine. Then when I leave and come back it shows as disconnected again.  It sounds like others are having similar issues, so hope a fix can be found.