Wi-Fi & connectivity

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BillMlod55
Channel Surfer

Roku Community Spectrum wi-fi keeps dropping

I have a TCL Roku TV and am in an apartment complex that uses Spectrum Community wi-fi. Everything worked fine until a couple of days ago. Now the TV will not stay connected to the wi-fi. Spectrum says it is a Roku problem and Roku says it is Spectrums. I do not get any error codes and my TV works fine with my phone hotspot. Spectrum tech says that a recent Roku update is causing the problem. My Roku is on OS version 12.0.0 Build 4190-CG

Is anyone else having the same issue?

If other info is needed please let me know.

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16 REPLIES 16
Kgaun
Reel Rookie

Re: Roku Community Spectrum wi-fi keeps dropping

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BillMlod55
Channel Surfer

Re: Roku Community Spectrum wi-fi keeps dropping

20230820_172742.jpg

 

This is my network connection screen. When I connect is drops after about 15 seconds. 

renojim
Community Streaming Expert

Re: Roku Community Spectrum wi-fi keeps dropping

@Kgaun, you have a different problem then the OP.  I can't tell if that's a Roku TV or a Roku device connected to a TV, but the MAC address should never be all zeros.  That indicates a hardware failure.  About all you can try is a factory reset, but if the MAC address remains all zeros there's not much you can do unless it's a TV and you want to take it apart.

@BillMlod55, I can't offer much advice, but you might want to try connecting to 2.4GHz access point if your that's available (channel 161 is a 5GHz channel).

 

Roku Community Streaming Expert

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BillMlod55
Channel Surfer

Re: Roku Community Spectrum wi-fi keeps dropping

Thanks for the suggestion to connect to 2.5 but since I'm in community Spectrum controls everything. I don't have access to the routers. I just wish Spectrum would listen to me and verify the settings on the router. They just insist it's a Roku issue.

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makaiguy
Community Streaming Expert

Re: Roku Community Spectrum wi-fi keeps dropping

@BillMlod55-

You could try using a WiFi travel router.   As long as it can connect to the Spectrum signal as its source, it can give you your own private network to connect to, one that YOU control.

Here's an example:
https://www.amazon.com/GL-iNet-GL-SFT1200-Secure-Travel-Router/dp/B09N72FMH5/ref=asc_df_B09N72FMH5/
I have no specific knowledge of this unit, but the ratings seem pretty good.  This is a lower end model but it should be able to support a couple of Rokus at least.  There are more expensive models if you need higher throughput to support more devices.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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BillMlod55
Channel Surfer

Re: Roku Community Spectrum wi-fi keeps dropping

Thanks for the advice, I never thought of a travel router. I'll look into it.

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BillMlod55
Channel Surfer

Re: Roku Community Spectrum wi-fi keeps dropping

So I purchased a travel router, set it up & the same thing happens. It connects to Spectrum fine, then I connect my TV to the new router. Stays connected for about 15 seconds and then says not connected.

Any other ideas? 

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BillMlod55
Channel Surfer

Re: Roku Community Spectrum wi-fi keeps dropping

OK, this is strange but I changed the DNS servers on the travel router to a known public server and now my TV and Roku box stay connected. Not sure why the DNS would have that effect but it seems to be working.

I'll post again tomorrow if the network connection is stable.

Thanks for the ideas.

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hgdky
Newbie

Re: Roku Community Spectrum wi-fi keeps dropping

I am experiencing the same issue. I have community wifi and they said it’s a Roku issue, with a recent software update. They whitelisted my MAC address in July the last time it happened. That worked for awhile. Our community recently had a power outage, so it caused and issue again.

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