Wi-Fi & connectivity

[brutallyfun91]

i did all of that and nothing worked kept getting the same error

[RokuTakashi]

Hi, @brutallyfun91 

Thanks for posting, and welcome to the Roku Community.

We'd like to gather more details regarding the issue you have encountered, specifically where you cannot update your Roku device. With more details on the issue, we can further assist you in this matter. Kindly provide the information below:

• What Roku device are you having issues with? Is this your first time activating your Roku device?
• What error code does your Roku device receive when trying to update with the latest software?
• What troubleshooting steps have you attempted so far in an attempt to resolve the issue?

We hope to hear back a response from you regarding this matter.

Best wishes,
Kash