Wi-Fi & connectivity

[llynlloyd49]

My Roku is not connected and hasn’t been for 24 hours. Can’t seem to connect even after entering my said. Please help 

[RokuTakashi · Accepted solution]

Hi, @llynlloyd49 

Greetings, and welcome to the Roku Community.

We understand the network connectivity troubles you have encountered with your Roku TV, and we're here to assist you in addressing your concern. We'll provide you with instructions with a troubleshooting step that helps resolve the issue. Kindly follow the details below:

Restart your streaming device. 

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Restart your modem and router. Use the following steps to restart your modem and router.

1. Unplug both your modem and router from power
2. Wait 10 seconds and then plug them back in
3. Wait for your modem and router to fully restart
4. Use a phone, tablet, or computer to confirm the internet connection is working
5. Test the connection on your Roku device

Once this has been performed, kindly check the status of your Roku TV or Roku device if it maintains a connection. Keep us updated on what you find out. For more information, you can visit this support article on How to fix internet errors and issues on your Roku streaming device

Please keep us posted on how this works, and we'll continue to assist you.

Best wishes,
Kash