Wi-Fi & connectivity

[Jackywacky]

Hi! I’m setting up the Roku Premiere 4620X after I factory reset it.

It will not connect to any WiFi. I tried to connect to my mobile hotspot, I tried resetting my router (TWICE!!!) and I can’t count how many times I reset the Roku device itself, and also I switched to my 2G WiFi and it still does not work.

if this helps at all, my TV is a Toshiba, I don’t know how that would help. But please help

[RokuJohnB]

Hi @Jackywacky,

A warm welcome here in the Roku Community!

We understand you are having a problem with the Roku Premiere since, after factory resetting the Roku device, it will not connect to your Wi-Fi. We're happy to investigate thoroughly. Can you please provide the following information below?

• Are you getting any error messages or codes?
• How far is your Roku device from your network router?
• Did we recently make any changes to your network or network provider?

In the meantime, you may check out this support article here for more troubleshooting steps.

Please keep us posted on what you find out, and we'll wait for your response.

Thanks,
John