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Express 4k+ was working and the next morning it was not

Express 4k+ connected to dumb TV.  Two other roku devices in the house are working (different models). Morning of the issue turned TV on and there was displayed a vague message concerning software, there were no error codes. Went through a sequence of selecting a language, select wifi network, enter network password, green checkmark connected, spinning arrow with downloading message for about a minute, then message displayed Linking error /There was a problem connecting to the network. (actioniD:0  err:0:0) Please try again. Press the ok button to reconnect. Wifi signal strength is excellent. Connect a different roku device there it works.

I have done a power reset and a factory reset on the Express 4k+ and it just goes though the same above sequence.

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RokuJohnB
Community Moderator
Community Moderator

Re: Express 4k+ was working and the next morning it was not

Hi @realitycheck,

Welcome to the Roku Community!

We want to further investigate this issue that you had with the Roku Express 4K+ since it will not connect to your home network. Can you please provide the following information below?

  • How far is your Roku device from your network router?
  • Did we recently make any changes to your network or network provider?
  • Do you have cellular data so we can try connecting your device to your hotspot?

You may also want to check out this support article here.

Thanks,
John

John
Roku Community Moderator
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