Hi @bebe464,
Thank you for informing us!
We will be more than happy to take a closer look into this issue that you're having. What troubleshooting steps have you taken so far? How far is your device from your network router? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Are your other devices able to connect to the network without any issues or latency?
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator