Wi-Fi & connectivity

[TahoeAnnie]

Cannot connect to iPhone hotspot. Excellent signal strength. Tried every single one of the suggested solutions with no success. Help! 

[RokuTakashi]

Hi @TahoeAnnie,

Welcome to the Roku Community!

We're sorry to hear about the troubles you have encountered with your Roku device not connecting to the iPhone hotspot. We certainly want to help you with this. Could you provide us with the following information so we could look further into the issue?

• What iPhone model do you have?
• What troubleshooting steps have you taken so far?
• What is your ISP?

With more detailed information, we'll be able to assist you better.

All the best,
Kash

[TahoeAnnie]

IPhone is a good, old 8 plus. Using hotspot off Spectrum Mobile who is also ISP. Tried everything- toggling stuff, restarting phone and Roku, resetting network on both. Up to this point, with infinite patience and persistence, I could connect. Not anymore. Hotspot readily connects to all other devices except Roku. 

[makaiguy]

@TahoeAnnie-

What model Roku?  Some only support the original 2.4 GHz WiFi band but not the newer 5 GHz band.

You may have to reconfigure your hotspot to use the 2.4 GHz band.