Wi-Fi & connectivity

[RokuJechealR]

Hi @Ginny_,

Welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? Who is your ISP? (Internet provider) In addition, could you specify the troubleshooting steps you have taken to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[Pb7616]

Are you gonna give actual advice or are you committed to being useless? Asking for the forum

[RokuJechealR]

Hi @Pb7616,

Thanks for the first post to the Roku community!

We understand that you are eager to find a resolution to the issue you've been experiencing. Please keep in mind that for us to help you, we'll need to gather more details or information to figure out the root cause of the issue and provide the best assistance to resolve it.

We appreciate you sharing your thoughts and value your feedback as our valued customer. We always aim to provide our customers with the best streaming experience and convenience when using our services, and we value your input.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Normdeb72]

I have answered so many times. I’m done. 

[Smoore304]

Using a cellular hotspot does not fix the problem. I use a hotspot and have the same issues. Why can’t you just admit, with so many people having the same problem, that your TV IS the problem and fix it? My guess is probably a cheap, **bleep** internal wireless receiver. 

[AltonS]

But I have to login every day?

[Windman67]

I own own 7 of these for my Airbnb 's this is not a one off problem. It is a problem with everyone of our TV's. It's not the router it has nothing to do with the Internet but everything to do with the TV. We need these to be fixed for guests. 

[RokuTakashi]

Hi, Community users.

We appreciate you for taking the time to post the issue you've experienced.

We understand the problem you brought to our attention regarding your Roku TV's network not being able to maintain a connection and rest assured that we'll assist you in resolving it. In this matter, information related to the issue is necessary for our team to investigate this occurrence and work on it. Kindly provide the following information.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Who is your ISP (Internet Service Provider)?
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once this information has been made available, our team will investigate it, and further actions will be taken to resolve the issue.

Your response would be much appreciated.

Best wishes,
Kash

[Delta302sp]

I am having the same issue. Here’s the requested information.

Device Model:  G855X - Roku TV

onn. Model: 100012587

Serial Number:  X01200TWEKP0

Software Version;  13.0.0 build 24062-CT

ISP:  Cox Communications

Tracker ID:  P0-237-256

[Ginny_]

Don’t even bother contacting Roku support. They are useless. I told them I already tried resetting the network and their only solution for me was resetting the network…. They told me I would have to contact the manufacturer and I got no answer from them either.