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borisdude
Newbie
‎09-05-2024 12:07 PM

Internet collects but says no connection, Roku TV

Hi there,

I have been using my Roku TV for over a year and have had no issues with it. I recently moved and am trying to use it in my new apartment. I have connected to the Wi-Fi, and the TV confirms this, but when I try to use any application, I am told I have no connection. Could I please have some help with this?

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makaiguy
Community Streaming Expert
‎09-05-2024 12:18 PM

Re: Internet collects but says no connection, Roku TV

@borisdude-

Settings > Network > Check connection - do you get green checkmarks on all 3 items?

When you return to the Network page, what Download speed does it report?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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