Wi-Fi & connectivity

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1295
Newbie

Red x on network and cant connect to network

I just bought a new 40 inch round tx. It shows good connection.  But won't connect with password from gateway Verizon 

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6 REPLIES 6
RokuJohnB
Community Moderator
Community Moderator

Re: Red x on network and cant connect to network

Hi @1295,

Thank you for your first post here in the Roku Community!

We would like to gather more information and investigate thoroughly this issue that you had. Can you please provide the following details below?

  • What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
  • Are you getting any error messages or codes?
  • Have you tried to restart your modem/ router? Including your Roku device or TV?

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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hlthcom4
Newbie

Re: Red x on network and cant connect to network

Using Roku express 4000K

it connects to wifi but not internet when I enter password

getting red x but no other error codes

I restarted both roku player and the modem

modem is a TP-Link AC 1750 with both 2.4 and 5 bands. I'm in San Francisco.

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hlthcom4
Newbie

Re: Red x on network and cant connect to network

Also, I tried the HOME button but it did not access "settings." It took me to the list of area networks.

 

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JWS9518
Binge Watcher

Re: Red x on network and cant connect to network

Check the device list and/or access/denial block list on your router to make sure the device isn't accidently blocked from access.  

hlthcom4
Newbie

Re: Red x on network and cant connect to network

Thanks. It looks like the ip address is not supported. It needs to be one of the following. When I enter it manually, the laptop and phone is not remembering the IP. So I'm whacking around with everything!

 
198.18xx
198.19
192.68
172.16
172.31
100.64
100.127
10.xx
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AvsGunnar
Community Streaming Expert

Re: Red x on network and cant connect to network

@hlthcom4 

Roku devices are designed to be used with private network addresses.

  • 10.0.0.0 to 10.255.255.255

  • 172.16.0.0 to 172.31.255.255

  • 192.168.0.0 to 192.168.255.255

---

If you setup your router to use LAN IP's within the above ranges, your Roku device should be able to connect.

If you are having trouble configuring router, post your router model number here as well as your Roku model number.

Otherwise, easiest way may be to to perform a Factory Reset on the router itself and it will likely generate a default private IP address pool for you. (this default will vary depending on manufacturer).

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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