Wi-Fi & connectivity

[Awe4one]

This morning at 0330L my internet connection went down for about 2 mins. Afterwards all three of my Roku boxes would not find my router when trying to reconnect. All of my other devices have no problem connecting with a strong signal. I have done all fixes online but none of the Rokus will see the router. How do I fix this? The router seems fine.

[Strega2]

Sounds like your router got a firmware upgrade.  (I’m ASSUMING all of your Rokus happen to be 2.4GHz-only models – four-digit model numbers would help to be sure.)

Cox is known for sending out upgrades that turn off 2.4GHz, so make sure 2.4GHz is enabled in the router and make sure it is set to use all modes: b/g/n.

[adrock702 · Accepted solution]

I just had this same issue happen to me. To fix this, I had to login to my cox wifi router, go to Gateway -> Connection -> Wi-Fi, then click on the 2.4G edit button. Disable the 2.4G and save changes and then re-enable 2.4 and save changes. This worked for me. It was as if the 2.4G frequency was frozen and this reset it. Hope this helps.

[ShawnAC]

Go into your pana cox app. Hit the WIFI icon at the bottom. Edit WIFI settings. Click the button to split bands. Then choose the 2.4 GHZ WIFI and change the WIFI name to something different and change the security mode to WPA#-Personal-Transition. This will fix it for good. Any of your 2.4 GHZ ROku's or older equipment connect to that WIFI name and keep your 5 ghz and 6 Ghz exactly how they are as the newer devices connect just fine. This is a prominent fix for yall. Hope it helps.

[Centerplex]

Cox internet and Roku wifi connection 

[YM59]

Excellent. Better than Cox Customer Care. LMAO