Forum Discussion

Re: [Solved] Roku TV |Network Connection Issues After OS Update

Model 3941X - Roku Express 4K+ connected wirelessly to the Internet. Powered by USB connection to TV (no spare wall jack nearby). Every time I power on the device and select a channel, I get the error, "Your device is not connected to the Internet." I go through the wireless setup, page through each screen (as my network info is saved from the last time I went through the setup process), select my network and password, the device connects with excellent signal strength, etc.  All is good and the device works normally. If I power off the TV (using the Roku remote), then power it on an hour or a day later, I once again get the "not connected" error, and go through the same step above. Rinse and repeat, same experience every time. The device hasn't forgotten the connection settings because they're there as prepopulated defaults in the network setup screens, it just makes me select them again each time. Any suggestions?

48 Replies

Replies have been turned off for this discussion