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angrycustomer
Binge Watcher

Frozen "unable to connect" screen

This is pure chinese technology....I bought the deluxe unit today and its frozen...Roku offers no support phone...I am bringing it back.

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RokuJohnB
Community Moderator
Community Moderator

Re: Frozen "unable to connect" screen

Hi @angrycustomer,

Thank you for keeping us posted!
We'd love to take a closer look into this issue that you're experiencing. Could you provide us with a photo of your running problem? What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator
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