Wi-Fi & connectivity

[Tory613]

I am having the same problem. Tried it on different tvs. Comes up error 022

[RokuTakashi]

Hi, @Tory613

Welcome to the Roku Community.

Thanks for reaching out to us for support, and we'd be pleased to assist. Regarding this, we've sent you a private message here in the Roku Community, and kindly check your inbox since we've reached you there.

We hope for your responses moving forward.

All the best,
Kash

[Banded1]

Hello Roku community! I just bought my Roku Streaming Stick 4K, arrived today. As soon as I turned it on it gave me ‘The long range Wireless receiver  cannotbe detected’. I have unplugged it for 60 sec, change different outlets and everything. It still gives me the error. Any help? Thanks !

[roncline64]

I purchased my Roku stick couple hours ago. The stick was missing out of a sealed box. Exchanged it for another one at Walmart. Now I’m getting error. Code 022. Check several sites. This seems to be a big problem. Please help Roku

[RokuERey]

Hi @Banded1 @roncline64,

Thanks for flagging us about this. We appreciate the reports regarding this issue.

Our team is aware of this issue you're running into and is currently taking a closer look at what seems to be the cause of this.

We'd like to share with the team and we'll need additional information. Please send us a PM of your shipping address along with your best contact number.

We look forward to hearing back from you.

Thanks,

Rey

[Banded1]

Hey Rey! Thanks for reaching out! I’ve already contacted Roku and currently awaiting my return label!

Thanks

Banded1

[RokuERey]

@Banded1,

Thanks for giving us a heads-up!

Once you receive the replacement, feel free to get back here and let us know if you still experience the same issue.

Thanks,

Rey

[Banded1]

Hey Rey! Good news! It works! Contacting them right now for a return label for my other receiver 

[RokuERey]

Hi @Banded1,

Thanks for keeping us posted and for letting us know how things turn out. 

Feel free to get back here and let us know if there's anything else that we can do to further assist you.

Thanks,

Rey

[Wmac12]

I am having the exact same problem. Ordered the streaming stick 4K directly from Roku. Received it this week. Error code 022. Fails on every TV. I want a refund.