Wi-Fi & connectivity

[katieg_37]

Hi! I just moved my roku from my TV at home to my projector at college. When I was trying it at home it worked great, but now, I obviously am not connected to the same wifi. When I go through settings to set up a new connections my roku works up until I select "wireless" and it briefly begins its "wireless scan" before shutting off and giving my projector a "no signal" message. I have left the roku on with nothing going on for 20 minutes and it doesnt randomly shut off. It only does this when I do a network connection reset or when i try to connect it to the new network. I can still access all of my apps fine but none of them work, clearly since I have no internet. Please help!

[RokuReynan-L · Accepted solution]

Hi, @katieg_37.

Welcome to the Roku Community!

Thanks for letting us know about having an issue connecting your TV to the internet. We're here to provide some steps you can try.

First, could you please try restarting your TV?

Here's how:

1. Press Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue persists, you may try resetting your network:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

If the issue persists, please let us know. We're always willing to help.

Thanks,
Reynan