Wi-Fi & connectivity

[GuylaineM]

Exact same issue, powered from the wall with the supplied Roku hardware, tried all 4 HDMI ports , factory reset, ensured the plug was in very firmly. Worked fine last night , nothing I do today makes a difference and NOTHING changed till it went into error 022 

[Anonymous]

Hi @GuylaineM

Welcome to the Roku Community!

Make sure that the Advanced Wireless Receiver is securely connected to your Roku device. This is important to ensure proper communication between the devices.

If you're unsure about the connection, you may want to check the connection cables and make sure they're firmly in place.

Also, please try unplugging your Roku device and disconnecting it from any power source. After a few seconds, plug everything back in and turn your device back on. This can help to reset the connection and resolve any connectivity issues you may be experiencing.

If you're looking to learn more about your Roku streaming stick and the long-range wireless receiver, I would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.

Here's the link to their FAQ page: How to set up your Roku Streaming Stick 4K | Official Roku Support

I hope this helps you resolve the issue with the error code 022 on your Roku device.


Warm Regards,
Lianna

[Eddie5]

I also have that problem.  Even using everything supplied in the box.

I’ve tried unplugging, resetting replacing batteries?, can’t get past the Error 022 page

ready to return it to Walmart and put the fire stick back on 

[makaiguy]

@Eddie5- Whatever post you were replying to did not get carried along with your post, so we don't know the details of "that problem".

Roku error 022 is "wireless receiver not detected".  This would typically occur with a Roku Streaming Stick model number 3800 and higher.  The "Long Range WiFi Receiver" for these models is external to the Roku itself and is included in a large bump in the USB power cable. 

Without a functioning WiFi receiver, a Roku Streaming Stick cannot connect to the internet, nor to its remote.

Typical causes would be:

• Trying to use USB cable other than the Long Range WiFi Receiver cable included with the unit to power the Roku.
• Long Range WiFi Receiver cable not securely plugged in at one end or the other.
  
• Defective Long Range WiFi Receiver cable.

[Jotis]

I am having the same problem. Here's what I have tried:

• Ordered and attached the Roku extender
• Bought another, longer extender, in case it might make the receiver easier to locaate
• Tried to set it up at least 10 times, connecting, unplugging, and reconnecting everything many, many ties
• Turned everything on and off
• Moved my wireless receiver into the same room as the TV
• Moved the TV out of the cabinet onto a counter
• Tried using another TV with the same steps as above.

I have never gotten past the Error Code 022 message. I am ready to smash the thing with a hammer. Or buy a Firestick, although I would rather eat sand than patronize that company.

[RokuTakashi · Accepted solution]

Hi @Jotis,

A warm welcome to the Roku Community!

We appreciate you letting us know about your conern. Make sure that the Wireless Receiver is securely connected to your Roku device. This is important to ensure proper communication between the devices.

If you're unsure about the connection, you may want to check the connection cables and make sure they're firmly in place.

Also, please try unplugging your Roku device and disconnecting it from any power source. After a few seconds, plug everything back in and turn your device back on. This can help to reset the connection and resolve any connectivity issues you may be experiencing.

If you're looking to learn more about your Roku streaming stick and the long-range wireless receiver, I would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.

Here's the link to their FAQ page: How to set up your Roku Streaming Stick 4K | Official Roku Support

All the best,
Kash

[yarrow]

I have done everything the manual and community support and Roku support has said.... can not get pass Code 022. SO... is the long range receiver bad? 

[yarrow]

I did everything you did and still nothing. I'm returning mine back to best buy. I have really seen no solutions here for this error. Glad I'm not the only one. 

[Jotis]

I got rid of the stick and got an Express instead. Low tech, easy, assembled in 5 minutes. Sometimes less is better.

[yarrow]

Is the Express the one that have the little humped type thin box?