Wi-Fi & connectivity

[laurennb09]

my tv stopped connecting to my wifi so i factory restarted it and then unplugged it. now i have to connect it to the network to be able to access anything on the tv. when i log into the wifi it says connected and then shortly after it tells me that it’s checking for software updates and then says “please set up your network connection and try again. 003”. it is a viscous cycle i’ve been going through for 2 months now

[RokuMary-F]

Hi @laurennb09,

Welcome to the Roku Community!

For this specific error code, we would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if your Roku streaming device is unable to update software | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Rodlet]

I am having the same thing and I have don't it 3 times with 3 defrent phones and 2 defernt home Wi-Fi and I can not get past the time screen 

[Rodlet]

Can anyone help me out 

[Rodlet]

I will never get another one I will stay with Samsung from now on onn roku tv sucks 

[RokuDanny-R]

@Rodlet

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:

Software not updating on a streaming device
Update your Roku TV with USB

Please keep us posted what you find out.

Thanks,
Danny

[gsafford1]

display shows five bars. WIFI and internet both get a check mark, but system shows not connected and cannot update software error 003. Display shows network name, signal strength excellent, wireless channel 5, it has an IP address and Mac address

[renojim]

If you can, try connecting to your phone's hotspot just to get through the initial setup.

[makaiguy]

"Channel 5" indicates the Roku is attempting to connect on the 2.4 GHz wifi band. (The 5 GHz band channel numbers start at 36).

One possible cause of the symptoms you describe is that your wifi router may have received an update that reset its 2.4 GHz connection parameters from b/g/n to just g/n. Some routers supplied by Comcast/xFinity, Cox, and AT&T have received such an update, but there may be others.

Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect.

The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.

Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings from the listed internet suppliers:

• Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
  
  
• Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
  
  
• AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

[cc123]

Roku respectfully gives you the option to update or replace your Device/software.

Then reminding you in RED Keywording, to relate data underwriting.

K, so my question is, as a continuous issue of training up for free?

What and who do all of us subscribe to?

Tubi, in fact, is hands down on the streaming platform.

yet, Roku has us all running hopefully as strong eh...