Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ETHERNET connection occasionaly drops

Roku ultra connected with Ethernet and works fine for days or even weeks and suddenly will drop Ethernet connection.  Says Ethernet can't be found.  I can reboot Roku and it will find ethernet again (or I can connect via wifi).  Why??? 

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atc98092
Community Streaming Expert

Re: ETHERNET connection occasionaly drops

My first suggestion is to check the Ethernet cable you are using. Perhaps swap it with another cable. The wires within the cable are very small and can be broken with movement, and you'd never be able to tell from looking at it. There are eight wires within that cable, and a break in any one of them can cause connection issues. 

Dan

Roku Community Streaming Expert

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