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ERROR CODE 004 - unable to update software

tengo el mismo problema , intente conectar con la red de mi celular y el problema sigue , si alguien tiene alguna solucion?

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7 REPLIES 7
RokuJechealR
Community Moderator
Community Moderator

Re: ERROR CODE 004 - unable to update software

Hi @sebathemachine,

Welcome, and thanks for your first post in the Roku Community!

Please be advised that we only support English in the Roku Community. We had to use Google Translate to understand your inquiry.
To help you with your concern, could you tell us in what region you are currently located? We'll be able to further assist you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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Re: ERROR CODE 004 - unable to update software

I am from the country of Chile

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RokuERey
Community Moderator
Community Moderator

Re: ERROR CODE 004 - unable to update software

Hi @sebathemachine,

Thanks for the response!

We've got some steps that you can try here: What should I do if my Roku® device is unable to update software?

Just get back here and let us know how things turn out.

Thanks,

Rey

ERey.
Roku Community Moderator
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Aguate
Reel Rookie

Re: ERROR CODE 004 - unable to update software

from Canada

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RokuCarly
Community Moderator
Community Moderator

Re: ERROR CODE 004 - unable to update software

We're grateful to have you here in the Roku Community, @Aguate!

We'd be more than happy to assist you with anything but we will need further information about it.

Would you mind letting us know which specific Roku streaming player/TV you are trying to update the software from? In addition, what is the current OS version of it? (Settings > System > About > press the right button to show the full details)

We'll be anticipating your response so we can provide you with an accurate resolution!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Aguate
Reel Rookie

Re: ERROR CODE 004 - unable to update software

Inn. Model.   100012584-CA

Hardware ID.     G838X

Serial number.    X01200N4YYWK

Software version.  11.5.0 ' build 4312-CT

TV support.    https://onntvsupport.ca

844-334-2355

Device ID.        SOMN6224YYWK

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RokuJohnB
Community Moderator
Community Moderator

Re: ERROR CODE 004 - unable to update software

Hi @Aguate,

Thank you for keeping us updated here in the Roku Community!

We recognize that the inability of the Roku TV to update its software is causing you problems. We will be happy to help you even more. Have you attempted to access the support link mentioned above by @RokuERey? If not, kindly give it a shot.

If the problem continues, could you please provide the following information below?

  • Are your other devices able to connect to the network without any issues or latency?
  • Did we recently make any changes to your network or network provider?
  • Do you have cellular data so we can try connecting your device to your hotspot?

Please keep us posted on what you find out, and we'll continue to assist you further.

Thanks,

John

John
Roku Community Moderator
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