Wi-Fi & connectivity

[magnus523]

Brand new Roku Express. During setup, I found it will not accept the valid password for our home wifi. Checked carefully numerous times, restarted roku, restarted router, no joy at all.

I'm planning to return this, but thought I'd check to see if anyone has a solution. I've seen similar problems described on the internet, but no solutions that work for me. Thanks to anyone reading!

[renojim]

Not exactly a solution, but have you tried a simpler password?

[Ello2022]

@rohta  anyone who has to say they’ve been an IT for 25 years is not actually in IT. This thread is also years old. I own 10 Roku devices. My WiFi passwords include @ & $ and other symbols. Works just fine. I have no issues entering the symbols. 

[kaal]

Ive used this less than a month and it will not accept my password. Can roku please respond? Also there is a site offering roku tech support and he took over my computer and I was scammed. Looks like Roku offers no solution unless you purchased an expensive device . Unless there is help this new device is trash and money thrown in garbage. NOT acceptable really.

[renojim]

@kaal, there are plenty of scam sites out there offering tech support for everything.  It looks like you found one claiming to offer support for Roku.  That's not Roku's fault.

If you really want help here, give us more information.  What is the model number of your Roku displayed under Settings->System->About?  Who is your ISP (Internet service provider)?  What error messages/codes do you see when you try to connect to Wi-Fi?