Please I need help. I’m trying to connect my Roku TV to a gig stream Wi-Fi network that I have I have no router or modem. It’s a Wi-Fi Internet provider that I have it just giving me enable to connect to wireless network error 014 I tried everything From resetting the TV to resetting network connection to unplugging the TV and nothing it works. I contacted the gig stream support and they said it should connect. If it doesn’t connect I should contact the manufacturer. Can someone help? Thank you
Hello! @jedhajjar,
We appreciate your post in the Roku Community!
Thank you for contacting us about your Roku TV having an issue connecting to your wireless network with the error message 014. We're pleased to assist.
Troubleshooting steps
If the problem persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.
If you can connect to your mobile hotspot, we advise you to tell your internet provider that your Roku device gets connected to your Mobile Hotspot.
For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.
Thanks,
Arjiemar
Hello! @jedhajjar,
We appreciate your post in the Roku Community!
Thank you for contacting us about your Roku TV having an issue connecting to your wireless network with the error message 014. We're pleased to assist.
Troubleshooting steps
If the problem persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.
If you can connect to your mobile hotspot, we advise you to tell your internet provider that your Roku device gets connected to your Mobile Hotspot.
For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.
Thanks,
Arjiemar