Wi-Fi & connectivity

[Barb47]

I have done that 10 times.  Contacted Glenn Beck support telling him I can not longer watch his show.

Nothing you say helps.  All this s**t happened with your last update in June.  There are hundreds of people who have the same issue.  I doubt it's our fault at this point.

[SEJ10132013]

Here was my fix to my Roku not connecting to the internet. My internet had an outage and afterwards none of my 3 Rokus would connect to the internet but everything else in my house would. What fixed it was going to the advanced system settings and reset internet settings. I then reconnected to my wireless internet on the Roku and it worked again. 

[EmeraldEyes79]

I'm having the same issue as well. It worked fine yesterday now all of a sudden. This is ridiculous!! What's going on??

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

In order for us to assist you further, we will need more detailed information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-when did you start seeing this issue
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[Ahech59]

Only if I would have known…taking this POS back for a refund manana. Read all the disgruntled Ruko owners. Been doing exactly the same and no luck. Frustrated beyond belief. Even checked out some of the fix it on utube…nada.

[Ahech59]

Actually I take that back…it seems to wanna work on my hotspot for a change…but not my internet. WTF.

[ThomD]

There's no solution because there is no solution. The one time they responded to my message was to just tell me the same old. Restart my router, modem blah blah blah. It's a subpar product and they're done nothing to improve it. This many people cannot have the same problem and it be all our fault. 

[AvsGunnar]

@Ahech59 and @ThomD 

What is your Roku model number, router model number, and ISP (internet service provider).

It is a good sign your Roku is able to connect to hotspot.  You may be dealing with a known issue between 2.4ghz device and cable ISP routers.

[Barb47]

ROKU doesn't care.  Find another product.

[Ahech59]

Okay here we go….hope to have my Ruko up and running this afternoon.

model: 3941RW - Roku Express 4K+

serial number: X01600X747R2

software version: 10.5.0 * build 4208-CR

Device ID: SOAH21A747R2

network: using hotspot WOULD LIKE TO USE MY WI-FI INSTEAD.

internet MAC address: 00:00:00:00:00:00

wireless MAC address: 20:EF:BD:5C:99:D4

There you go now fix me….