@Ahech59
Ok, but you did not provide your router model number or ISP, so cannot rule out connection issues with Asus routers that will be addressed in a future Roku OS build.
Additionally, am assuming internet MAC address of 00.:00:00.... is really an IP address of 0.0.0.0. (This simply means the DHCP server of your router hasn't yet connected to your Roku device.) Further assuming this is a home network environment.
These are the steps you need to verify/check/perform (no matter how many times you have already done them.)
1. Restart both your Router (and any peripherals/extenders, etc) and your Roku device.
2. Adjust your Router settings to these default settings. (Wireless Settings)
2.4 GHZ BAND
1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to b/g/n (Mixed Mode)
4. Bandwidth/Channel Width is set to 20mhz
5. Wireless Channel is set between 1 and 11 (preferably 1, 6 , or 11). Try changing and using different channels. Roku cannot see or use 12,13,14.
5.0 GHZ BAND
1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to N/AC
4. Bandwidth/Channel Width is set to 20mhz or 20/40 mhz
5. Wireless Channel is set between 36-48 (low frequency band) or 149-161 (high frequency band). Roku cannot see or use channels 52-140 (DFS Channels) which an Auto Setting may be choosing. If your router allows you to Disable DFS Channels, then an Auto Setting may be used after successful troubleshooting.
Restart both your Router and Roku devices(s) after making the above changes.
Additionally, under any Wireless Security Settings, verify using WPA2-PSK with AES encryption. (This is a password authentication standard).
3. Try changing the wifi-password to a simpler one that includes no special characters (#, %, !, etc) or use no password (open network) for testing. For Asus users, creating a guest network will often allow the Roku device to connect. (For some, passwords can be used on the guest, for others, it must remain open/no password guest network). Using no password or creating a guest network are two things to try to see if a password issue/authentication issue is reason for the inability to connect.
4. If the above has all been performed and still not connecting, perform the Factory Restart of the Roku device. (press and hold reset button for 30+ seconds).
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These are the initial things you have to check. Just pay attention to the different settings carefully since alot of things look similar within a router.
Feel free to post back with an update with the above requested and verify if/where you are seeing an internet MAC address of all 0's. Also, when trying to connect to your wifi, what error message numbers are you seeing on the screen.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
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