Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
721
Newbie

10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

During the day everything works but around 10:30 pm no apps work with a message of not connectivity when I have excellent connectivity - very frustrating

0 Kudos
2 REPLIES 2
RokuCarly
Community Moderator
Community Moderator

Re: 10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

A warm welcome here in the Roku Community, @721!

Thank you for reaching out regarding this matter. We'd be more than happy to find you the best resolution possible.

We should also have to take into consideration the number of devices linked to your Wi-Fi, even in the event that your network connection is excellent. It may be possible that your signal strength is slow during the night. 

We also highly recommend reaching out to your Internet Service Provider for further clarification and assistance.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Strega2
Roku Guru

Re: 10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

It sounds like this happens every night? If so, I would check the router.  Turning off internet access to specific devices on a schedule is a common feature.  (Might be listed under parental controls.)

Banned but back. Because why not?
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.