Wi-Fi & connectivity

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721
Newbie

10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

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During the day everything works but around 10:30 pm no apps work with a message of not connectivity when I have excellent connectivity - very frustrating

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RokuCarly
Community Moderator
Community Moderator

Re: 10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

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A warm welcome here in the Roku Community, @721!

Thank you for reaching out regarding this matter. We'd be more than happy to find you the best resolution possible.

We should also have to take into consideration the number of devices linked to your Wi-Fi, even in the event that your network connection is excellent. It may be possible that your signal strength is slow during the night. 

We also highly recommend reaching out to your Internet Service Provider for further clarification and assistance.

Best regards,
Carly

Carly Y.
Roku Community Moderator

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2 REPLIES 2
RokuCarly
Community Moderator
Community Moderator

Re: 10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

Jump to solution

A warm welcome here in the Roku Community, @721!

Thank you for reaching out regarding this matter. We'd be more than happy to find you the best resolution possible.

We should also have to take into consideration the number of devices linked to your Wi-Fi, even in the event that your network connection is excellent. It may be possible that your signal strength is slow during the night. 

We also highly recommend reaching out to your Internet Service Provider for further clarification and assistance.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Strega2
Roku Guru

Re: 10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

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It sounds like this happens every night? If so, I would check the router.  Turning off internet access to specific devices on a schedule is a common feature.  (Might be listed under parental controls.)

Banned but back. Because why not?
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