Using your smart home devices

[djrichard]

Thanks!  I responded to that query with the info that was being requested, at least in my case.

[nursesaralpn]

This issue has not been resolved. I got the roku cameras because i thought it would be good to have something that would work with all the tvs we have and my household could all have access and to be honest i have been disappointed with the roku cameras products. there is limited options you cant view more then one camera at a time, the smart detection is not accurate and it does not all ways pick up and record activity. the alerts on the tv are inconsistent and now there is no way to view on a desktop. and i feel like support does not listen nor pay attention when people reach out. i have commented on this before and gave every detail i had along with examples and all that happened was for me to get an email asking me for the same information i had already given. i really hope this system gets better soon  

[RokuReynan-L]

Hi, @djrichard.

Thanks for providing us with the details we needed. We've already forwarded this to our team for further look into this issue. We'll let you know once we have an update.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Roku Community Team

[Nikki11369]

Roku doesn't even pretend to try anymore. So fed up with their lack of interest or concern. 

[Nikki11369]

It's so interesting that you have the issue on one computer but not another. I got this new Dell laptop in mid January. It worked on here then. But a month later I get this error message saying it doesn't support my mobile device, even though I'm not on a mobile device. Some update from Windows or a driver or something? I use Brave browser. It worked on it before. I just don't get it. It's too bad there's no tech dept somewhere with experts who might know what the fix is. 

[Nikki11369]

They have zero concern for their users or their product anymore. 

[djrichard]

My wife is having this issue from her laptop as well.  Also a Lenovo laptop, different model.

[RokuEmmanuel-D]

Hey, @djrichard.

Thanks for sending this over! We've passed your concern along to the team. Since it's still being looked into, we'll keep you in the loop with any updates. 

Stay tuned!

Roku Community Team

[nursesaralpn]

Its not working on anything my laptop and desk top 

[RokuRiamie-D]

Hi @nursesaralpn,

Our team is already aware of this issue and is currently working on it.

To help us investigate the issue further, share us with the following:

• Device ID or Mac address: 
• Roku Camera Model:
• Camera Firmware version:
• Computer make and model:
• App Browser:
• Browser version:

We're looking into it. 

Roku Community Team