Using your smart home devices

[Highimhannah25]

Yes I keep getting the “operation failed” as well. I’ve tried resetting the chime and delete the device from the app and redoing everything. Idk if it’s my phone that’s the issue or the app and what to try next. 

[RokuEmmanuel-D]

Hey, @Highimhannah25.

Thanks for chiming in!

Have you thought about deleting the Smart Home app and then reinstalling it? That might solve the problem! 

Please keep us posted!

Roku Community Team

[Highimhannah25]

Yes I tried that and it didn’t work. I turned the camera on and off and that did work at first but now it’s back to saying operation failed. I’m back to square one of trying to figure out how to fix it. 

[RokuRiamie-D]

@Highimhannah25,

We'd like to take a closer look at this issue.

Please share with us the following:

• Does the issue occur when you click the events tab, view a recording, or open the app?
• Could you send us a screenshot showing the error message?
  How do I insert an image in a post?
• Roku Smart Home app version.

We look forward to your response.

Roku Community Team

[Highimhannah25]

It occurs when I go to event recording and try to turn on record all motion detected and it tells me “operation failed” I’ve tried to reset the camera and chime, my wifi, my phone and it still won’t fix. 

[Highimhannah25]

This is what I get every time 

[RokuRiamie-D]

Thanks for the clarification @Highimhannah25.

We will coordinate this with our Roku team. Please share with us the following:

• When did this issue start?
• Roku Smart Home app version
• Firmware version of the Wire-Free Video Doorbell SE
• Mobile phone make, model, and OS version

Also, make sure that the Roku Smart Home app and the Firmware version of the doorbell are up to date. 

We're looking into it.

Roku Community Team

[Highimhannah25]

I want to say this started the day after we purchased the camera either on the 18th or 19th of April. 
Roku Smart Home app Version: 3.3.0

Firmware Version of the Wire Free Video Doorbell SE: 5.2.0.19

mobile phone make and model: iPhone 15 

IOS version: 18.4.1

thank you for looking into this for me! 

[RokuRiamie-D]

Thanks for providing the requested information @Highimhannah25,

We have forwarded it to our team for review. We'll keep you posted as soon as we have an update about this matter.

Thank you for your cooperation and understanding.

Roku Community Team

[Highimhannah25]

Thank you so much, I look forward to hearing back from you and seeing if there’s anything to do to fix this!