Solving playback issues

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jjaeger
Newbie

late night wicked turns black after login

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late night wicked turns black after login

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1 Solution

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RokuTakashi
Community Moderator
Community Moderator

Re: late night wicked turns black after login

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Hi, @jjaeger

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support, and we're here to assist. As a start, kindly follow the troubleshooting steps provided below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: late night wicked turns black after login

Jump to solution

Hi, @jjaeger

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support, and we're here to assist. As a start, kindly follow the troubleshooting steps provided below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash

Takashi O.
Roku Community Moderator
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