Solving playback issues

[Blondebeauty73]

Mine is doing the same, same thing…. here’s my code xc013610 please get back to me 

[RokuCarly · Accepted solution]

Warmest welcome here in the Roku Community, @Blondebeauty73!

Thank you for raising your concern here. No worries! We'd be more than happy to find you the best resolution possible.

Have you attempted to restart your Roku streaming stick in this case? (Settings > System > Power (skip if unavailable) > System restart) If so, does the issue still occur? Please let us know when the problem first began to occur as well. 

We'll be patiently waiting for your response!

Best regards,
Carly