Solving playback issues

[MaxGolden · Accepted solution]

I see that everyone is experiencing this issue and see no solutions. I found one intellect who gave the answer to all our problems. I don’t recall exactly how, but you simply need to turn off “1-Touch Option” in the settings of Roku. Don’t ask me how because I don’t remember. I hope this helped everyone more than the Roku staff could.

[bjlyon615]

Today is April 19, 2024.  Each time Inclick into a YouTube video on my Roku device a black screen appears.  No sound, no video after waiting over two minutes.  If I click into a short YouTube video all inget is the first frame, no sound, no video.  I have reinstalled the YouTube app, did a system restart on the Roku device, tried a different network connection and nothing seems to help.  I’ve been a Roku fan for years but if this can’t be fixed I’ll have to buy another streaming device.

[JamesAZ81]

Yeah, your best bet is to go with something other than Roku. I thought they had fixed the black screen issue, because for about a day I wasn't having the issues. But, it didn't last long. My issue is worse now. Black screen happens more frequently than before. I'm getting rid of my roku devises this week. I'm tired of the issues. Roku was great for years and now they don't care anymore. They let their product turn to **bleep**. For anyone on the fence on whether or not to get a Roku device, go with the alternative. You will have less headaches. 

[RokuTakashi]

Hi, @JamesAZ81 @bjlyon615 

Thanks for posting.

We understand the issue that occurred with the YouTube app going to a black screen after watching content. Kindly be advised that our team is currently aware of the issue and is investigating it. 

For this issue, we'd like to collect the information below so we can update the appropriate Roku team and address it.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• YouTube app version.

Once we have this information, we'll update it with the team and will work on a resolution.

Your response would be much appreciated.

Best wishes,
Kash

[JamesAZ81]

TCL model 55R635

Serial number X00300JXD5SH

Device ID S05EY06XD5SH

Software OS ver 12.5.5 build 4177-88

Tracker ID SH-162-409

Youtube app ver 2.22 build 110005100

[RokuJohnB]

Thank you for the additional information, @JamesAZ81!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[Linkst3r]

(model 4210X) I have had problems with Youtube for about 8 mos. It used to work seamlessly.
Symptoms: Video starts with black, then gray with popping sound and "loading" sometimes on the screen. Sometimes back button recovers menu. Other times it crashes Roku (self-reboot). This occurs with 2 different TVs, cables, ports, and actual Roku (I have spare of same model). Internet typically 35+Mbs.
I BELIEVE IT'S AN HDMI ISSUE.
I used a converter from HDMI to old analog audio and composite video. This is a one-way signal, no HDMI "controls" can interface with the TV.
It has not hung/crashed for about 1 week (usually everyday!).

[rdunn3208]

Discussions on Youtube black screen issue goes back over a year. Roku keeps giving the same ineffective advice and assuring us that "their team is working on it"  BS.

Interestingly,  the symptoms reported while all having to do with black screen are somewhat different from one another. And the "solution" (uncheck one touch play) doesn't work for everyone. Didn't for me. 

I have a TCL ROKU TV. My symptoms are: a YouTube video with a leading ad will start and plsys. Once you can skip the ad, the screen goes black while the audio continues to play. If a video doesn't have a leading ad, no black screen. I've been following this thread for months. The Roku "team" has done nothing but give the same ineffective advice over and over. 

This Roku TV has other quirks. On initial turn on(cable) you get picture and sound for a few sconds, then black screen, then picture and sound again - everytime! Audio sometimes goes out. Roku won't play .avi media files and now this YouTube black screen problem.  However, I have the perfect work around for it all. I will never buy another TCL Roku TV again. 

[RokuBernie-D]

Hi @rdunn3208, @Linkst3r,

Thanks for reaching out to us here in the Roku Community!

We'd love to take a closer look at this. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on the specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• What are the steps to reproduce the issue you are seeing?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

Warm regards,
Bernie

[JamesAZ81]

@RokuJohnB I gave you my information 2 weeks ago. Still waiting on a fix. How long does it take?