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Magnum4ce
Channel Surfer

Video Poker app on Roku issues?

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I've been playing this particular app for 3 or 4 years.  It's a free app/channel called 'Video Poker'. It keeps a daily/hourly/last hour Top Ten Score list that restarts at midnight.  So it's always been fun to try and get the high score of the day.  You see the names of the people with Top Ten highest scores. 

 

So a couple of months ago, there became an option to 'subscribe' to the game for .99 a month. (Apparently to not have any ads) The never bothered and were barley noticable. However, that is also when the daily High Scores, (as well as hourly and last hour top scores all disappeared and the High Score screen just showed the message 'Scores Unavailable'. 

Which was really the best part of this app. I tried restarting my Roku, logging out and back in and still no logged scores. The game itself still plays fine, but the High Score screen just shows the 'Scores Unavailable'. 

 

My hope here is, that is someone here reads this post could click on that app and see if they get the same 'Scores Unavailable' OR if they actually see the Top Ten scores showing. 

So that I'll at least know it's if it's just MY app that's not working or if it the same for everyone else. 

Thanks! 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Video Poker app on Roku issues?

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Hi @Magnum4ce,

Thanks for posting in the Roku Community!

We understand that you are seeing an error message stating "Scores Unavailable" when you access the High Score screen of the Video Poker app. We are here to help you with this.

We recommend you try the following:

  1. Check the app for update
    > Highlight the app
    > Press the star (*) button on your Roku remote
    > Check for updates
  2. Uninstall the app and system restart your Roku device
  3. Reinstall again the app

If the issues continue, please contact the Video Poker channel provider directly for further assistance as they control and develop their app through the Roku streaming platform.

We hope to get this sorted out soon.

Cheers,
Roku Community Team

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Video Poker app on Roku issues?

Jump to solution

Hi @Magnum4ce,

Thanks for posting in the Roku Community!

We understand that you are seeing an error message stating "Scores Unavailable" when you access the High Score screen of the Video Poker app. We are here to help you with this.

We recommend you try the following:

  1. Check the app for update
    > Highlight the app
    > Press the star (*) button on your Roku remote
    > Check for updates
  2. Uninstall the app and system restart your Roku device
  3. Reinstall again the app

If the issues continue, please contact the Video Poker channel provider directly for further assistance as they control and develop their app through the Roku streaming platform.

We hope to get this sorted out soon.

Cheers,
Roku Community Team

Riamie D.
Roku Community Moderator
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