Solving playback issues

[RokuEmmanuel-D]

Thanks for visiting the Roku Community, @nobrock!

We understand your frustration and appreciate you informing us of your experience with YouTube while you are streaming. Don't worry; our team will work on this so we can help you alleviate the inconvenience that this may have caused you. 

Firstly, to better understand your concerns and aid the gap in this investigation, we'd humbly request additional information for better visibility:

• What streaming device is affected by this problem? 
• Have you received any recent updates? If so, please provide the latest software version of your Roku. (It can be found in Settings > System > About)
• In addition, kindly give us the channel build version of YouTube (Highlight the app, then press the Star * button on your Roku remote)
• What workarounds have you tried in an attempt to resolve this? 
• Any photo or clip of the incident will be much appreciated as it will help us see the exact problem you're currently in. 

Your feedback truly matters to us. Also, by helping us provide the information above, we will be one step ahead in resolving this issue. Thanks for your cooperation and understanding. 

All the best,
Emman

[Geffey]

I have turned off 1-click viewing. And removed and readded yt 3x it still opens to a black screen. 

Heare is all of the information of the app and tv. 

[RokuEmmanuel-D]

Welcome to the Roku Community, @Geffey!

We see that you're having difficulty streaming YouTube TV. No worries; we'd be glad to keep an eye on this and thoroughly review this matter. 

Firstly, we appreciate your effort to supply all the needed information to foster the investigation process. Rest assured that all these efforts will not be wasted, and we will forward this to the appropriate team at Roku for review. Thanks for your patience and understanding as we work to resolve the issue. 

Please let us know if you need more help. 

Sincerely,
Emman

[Cee4]

I have a Tv with Roku and I am having the same issue and only on YouTube for me. I have done the steps you have suggested and this resolves the problem for a little while.  I can cast the channel from my phone and it will work.  Once the screen is black on the tv using my phone is the only way the app will work on the tv.

[JamesAZ81]

Good luck to you. I requested help fixing this issue back in February and the Roku guys just gave the same fix action that doesn't fix the problem. Now they just ignore us because they really don't know what to do about it. Your best bet is to ditch Roku and go with something else. 

[lowrider5144]

I have had same issues for about six months talked to help technicians and it helps for short time 

[uncps]

This did not work for me. Mine only goes blank for a few seconds when a commercial pops up and then again when the commercial goes off. This just started happening recently (a week or two ago). Today is 11/11/24.

[rcp]

This "fix" only works temporarily. Then it starts up again with more frequency. This happened on my last TCL tv. Not long after the TV conked out altogether. Now it's happening to another TCL I own that is barely three years old. It was foolish of me to buy another TCL. I have an Insignia using Roku and it has never gone black

[JamesAZ81]

I wish Roku cared enough to address this issue. 

[RokuEmmanuel-D]

Hi Community Users!

Thank you for bringing this issue to our attention. We want to inform you that it is currently being investigated further. To assist us in resolving this matter, could you please confirm whether you are still experiencing this issue on your Roku devices? 

If the issue persists, we kindly ask that you provide a short video clip demonstrating YouTube's behavior while streaming for all users experiencing this problem. Additionally, please conduct a network check and share the results of your internet speed. You can do this by going to Settings > System > Check Connection. Thank you.

We are eager to get you back on streaming and your cooperation is a big part of this success.

We are anticipating your prompt response. 

All the best,
Emman