Solving playback issues

[BeachGuy1]

I also got Issue ID 16-427-022 and 16-427-2-023 on the Streaming Stick.  It seems each time I ask Issue ID it provides different last numbers.

[RokuCarly]

Thanks for letting us know, @BeachGuy1!

Thank you so much for providing us with another Issue ID. Please be aware that requesting another Issue ID will provide different numbers, but the first one you gave us is enough. 

In the meantime, we highly appreciate all of your efforts in communicating with us, as well as your patience and understanding as we still work on this. Please don't hesitate to let us know if there's anything else we can be of assistance with, and feel free to create a new thread for different concerns, as we are more than willing to assist you in the best way we can. 

Best regards,
Carly

[BeachGuy1]

Is there any update on this?

[RokuJohnB]

Hi @BeachGuy1,

Thank you for keeping us posted!
As of the moment, our appropriate Roku team is currently working on this issue.

Your extended patience and understanding are much appreciated.

Thanks,

John

[pwrcat4000]

BeachGuy1 is not the only one having this problem I am having the exact same problem.  I know it's a pain in the ass BeachGuy1 but what I have been doing is just pulling it up on my phone and using Smart view (I have a Samsung Android phone and that's available to me) plus I can watch things in 2x (another annoying "problem" with the Roku TV player IMHO)

I am running a model 6102X TCL 55US5800

hardware 6102X

software version 12.5.0

build 4176-22

GC version 10.2.518
Issue ID 80-445-137

[RokuJechealR]

Hi @pwrcat4000,

Thanks for your first post and for providing this information here in the Roku Community!

Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation.

Once we have available updates, we'll make sure to update this Community thread.

We hope to get everything sorted out soon, and we appreciate your patience with us in the meantime.

All the best,

Chel

[BeachGuy1]

It has been over two weeks since I posted.  Do you have a solution other than "we've sent to appropriate team"?

[RokuJohnB]

Hi @BeachGuy1,

Thank you for the post.

As per checking with our appropriate Roku team, they're currently still working on this issue on YouTube. We suggest that you still contact the channel partner to report this issue and get help.

If there's anything else that we can do to assist you, please let us know.

All the best,

John

[BeachGuy1]

"contact the channel partner to report this issue and get help".  There is no way for the average person to contact YouTube developers (who work for Google).  One month later and no solution?  So this forum is bogus right.  No real solutions, probably not even researching the problem.

[pwrcat4000]

"We have passed along the information you provided to the appropriate Roku team"
AKA the Black hole of FU!!!
#twoweeks #dontbuyrokuproducts #nocustomerservice