Solving playback issues

[cjw23]

I have a Roku Premiere and for years anytime I power it on it defaults to Amazon Prime. It is so frustrating! I want it to simply open to the main screen like all of my other Rokus do (or at worst YoutubeTV, which is my primary used app). Everywhere I search says Roku cannot default to an app, but mine does... just not the one I would want it to. Is there anyway to fix this???

[RokuTakashi]

Hi, @cjw23 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with your Roku Premiere, which goes directly to the Amazon Prime app after powering on. We're here to help. To resolve this issue, we recommend fully resetting your Roku device to factory defaults. Kindly be advised that A factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. It can be an effective troubleshooting step for issues such as the problem at hand. To perform a factory reset, please refer to the instructions below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

After a successful factory reset, your Roku device will restart in the same state as a factory-new device. You will need to set-up your Roku device once again.

We hope this works, and keep us posted on what you find out.

Best wishes,
Kash