Solving playback issues

[tvnotworking]

Ok, TV worked fine yesterday. Turned on today with Roku remote and blank screen, "No Signal". Unplugged everything, powered back up and nothing. Changed HDMI port, tried a different USB port, nothing. TV seems to respond to remote (i.e. volume, on/off), but no video/Roku home page? I can work the Menu functions on TV which makes me think the issue is on Roku side? Every time I unplug the Roku stick from USB/power and restart, same thing... light blinks white, then goes out. From what I keep reading, probably a power source or cord issue? Roku stick is probably 5-ish years old? Next steps?

[RokuERey · Accepted solution]

Hi @tvnotworking,

Welcome to the Roku Community!

Thank you for reaching out about this "no signal" issue with your Roku Streaming stick and for the extra details on the steps you've tried to resolve it. We'd like to learn if connecting it to a different TV makes a difference.

If the issue persists, we suggest performing a factory reset on the device to determine whether the issue is internal. You might need help with our support page, which is here: How to system restart or factory reset your Roku streaming device.

Let us know how things going or if there's anything else we can do to further assist you.

Thanks,
Rey

[Tattoogirly808]

And how do you do a reset when you need the Roku device to display on screen when the whole point of this post is there is NO DISPLAY

[renojim]

@Tattoogirly808, you can factory reset a Roku device using the reset button found on every Roku device, although not always easy to locate.

How to factory reset your Roku® streaming device | Official Roku Support