Solving playback issues

[cwbuckley]

I wanted to watch UFO Cowboys, but when I selected the program, I only got the background music.  No voice at all.  That is the only show on the Roku channel that I have that problem with.  I even chatted with somebody with a name I couldn't pronounce and this person had me restore my Roku Ultra back to factory settings and that didn't do anything.  Again UFO Cowboys is the only program that I am having this problem with.

If you have any idea what is causing this, I would appreciate hearing from you.  Thanks in advance.

[RokuTakashi]

Hi, @cwbuckley 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention. At this moment, we'd like to ask for further details for our team to address the issue. What specific season and episode of the UFO Cowboys has no sound? Also, can you send us an image or a video referring to the issue?

We hope for your response so our team can address it promptly.

Best wishes,
Kash