Solving playback issues

[Stuntastic206]

I just upgraded to a Roku ultra 2024 from a streaming stick my streaming stick would auto close the YouTube TV app to where I got back into the app it restarts but for some reason on the ultra it doesn't am I missing a setting or something because I can't figure it out

[Sockless]

Ok here is the scenario. I I have two Roku Ultras. The old 4800x and I have the new 4850x. I use the Youtube app on both.

On the 4800x (Roku 14.0.4 build 12221, Youtube v2.24 build 230) if I'm playing a Youtube video and while it is playing I press the home button, Youtube is closed and I'm taken to the Roku home screen. If I then navigate over to the Youtube app and press OK, Youtube opens like normal and I'm presented the app with it sitting at the home tab and showing the Recommended videos. This is what I prefer.

On the 4850x (Roku 14.0.4 build 12222, Youtube v2.24 build 229) if I'm playing a Youtube video and while it is playing I press the home button, Youtube is "closed" and I'm taken to the Roku home screen. So far the same but I put quotes around "closed" because the next part makes it seem like the app is just paused. If I then navigate over to the Youtube app and press OK, it doesn't show a Youtube logo like it is loading. Instead the screen goes black and then immediately starts playing the video that I was watching previously. This is not what I want to happen as I find it annoying. I might want to watch that video, but I might want to watch something else. In the Youtube app I have autoplay turned off, and previews turned off. In the Roku settings I have Auto-play Video turned off under accessibility.

I don't know of any other settings that would cause the app to act one way on one device and another way on another device...other than there being a difference in the build or a difference in the Roku OS build. If there is something I'm missing please educate me so I can go ahead and feel foolish for a few minutes but at least have the issue resolved. Thanks

[RokuEmmanuel-D]

It's great to have you here in the Roku Community, @Sockless!

Having these issues when streaming on YouTube can be pretty annoying, and we completely understand that. We're here to help you sort this out so you can resume streaming without interruptions. 

Firstly, we would recommend doing this quick fix below and let us know if this works.

1. Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel. After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this helps. We hope it’s back up and running soon!

Thanks,
Emman

[DAF64]

I have the same issue.  Would like to know the answer too. 

[RokuEmmanuel-D]

Hello, @DAF64 and @Stuntastic206.

We are glad to have you join us here in the Roku Community!

Thanks for sharing this issue with us. We find it unusual and would like to take a closer look at it. 

Could you send us a short video or photo of the app's exact behavior? Also, is this the only app experiencing this? 

Let's keep the conversation going. Please get back to us.

Best,
Emman

[gregz]

My Ultra 2024 is doing the same. Customer support had me reset to factory.  Reloaded Youtube TV, it's still not closing.

[RokuEmmanuel-D]

Hi Community Users!

Welcome to the Roku Community!

Thanks for reporting this issue directly to us. We understand that you're experiencing this issue with YouTube TV, and we'd like to sort this out for you. 

To help us in the investigation, please provide the following information:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon.

Best,
Emman

[gregz]

Emmanuel-D, my info

Model                                   4850x-Ultra

SN                                          X02800L5YDWJ

Software Ver.                      14.0

Device ID                             S0VS3475YDWJ

Tracker ID                            WJ-516-825

YouTube TV                         Version 2.24  Build 91

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @gregz!

Since we have your information, we'll pass this along to the team for further review and investigation. 

We appreciate your patience and understanding as we work to resolve the issue. Stay tuned for more updates. 

Best,
Emman

[HazHydro]

We recently replaced our Roku (due to sound issues) with a Roku Ultra 2024. Now when we launch the YouTube app/channel, it starts from wherever we left off, including jumping straight into playing a video if we hit the home button while playing a video. We have not been able to find a setting to change that. It is really annoying. Thank you for any suggestions. Roku Ultra (4800 series)