Solving playback issues

[KevR]

MyFive was working fine yesterday on my Roku Express but tried today  and  when I select watch the screen goes back to Roku main menu. Have checked for updates & reinstalled the app with no affect.  Any ideas Thanks

[JWS9518]

Try doing a system restart or unplugging the device for 30 to 60 seconds and see if that helps.

[KevR]

I don't leave switched on so gets reboot every day. Thanks 

[JWS9518]

Turning off and doing a system restart in the settings page are two different things.  Hitting the power button does not clear the cache which may be the issue.

[KevR]

Hi. Just done a system restart as you suggested but unfortunately it did not help.

[JWS9518]

@KevR 

I did a search online and it looks like this app has had a number of problems in the past.  I suggest contacting MyFive customer support directly on their website and see if they can help as it may be a technical or server issue with their app.  

[KevR · Accepted solution]

Thanks for help. I will get in contact with them . Thanks again.