Solving playback issues

[RokuEmmanuel-D]

Hi, @HazHydro.

It's great to have you join us here in the Roku Community!

Thanks for letting us know that you're experiencing issues while streaming YouTube. We'd like to investigate this for you. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing from you soon. 

Best,
Emman

[JJSBRAVES]

I upgraded to the Roku ultra 2024 since Black Friday deals and I am experiencing the same issue with the YouTube TV app. It doesn't close correctly when you exit  the YouTube TV appand I previously had an older Roku ultra and have had Roku ever since they came out 

[RokuJechealR]

Hi @JJSBRAVES

Thank you for being part of the Roku Community!

We understand you are having trouble with the YouTube channel on your Roku device, and we apologize for any inconvenience.

In the meantime, please provide us with the required details posted above by @RokuEmmanuel-D so we can send additional information for the investigation to our engineering team.

Looking forward to hearing your response and receiving your device's details.

Regards,
Chel