Solving playback issues

[Stuntastic206]

I just upgraded to a Roku ultra 2024 from a streaming stick my streaming stick would auto close the YouTube TV app to where I got back into the app it restarts but for some reason on the ultra it doesn't am I missing a setting or something because I can't figure it out

[DAF64]

I have the same issue.  Would like to know the answer too. 

[RokuEmmanuel-D]

Hello, @DAF64 and @Stuntastic206.

We are glad to have you join us here in the Roku Community!

Thanks for sharing this issue with us. We find it unusual and would like to take a closer look at it. 

Could you send us a short video or photo of the app's exact behavior? Also, is this the only app experiencing this? 

Let's keep the conversation going. Please get back to us.

Best,
Emman

[gregz]

My Ultra 2024 is doing the same. Customer support had me reset to factory.  Reloaded Youtube TV, it's still not closing.

[RokuEmmanuel-D]

Hi Community Users!

Welcome to the Roku Community!

Thanks for reporting this issue directly to us. We understand that you're experiencing this issue with YouTube TV, and we'd like to sort this out for you. 

To help us in the investigation, please provide the following information:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon.

Best,
Emman

[gregz]

Emmanuel-D, my info

Model                                   4850x-Ultra

SN                                          X02800L5YDWJ

Software Ver.                      14.0

Device ID                             S0VS3475YDWJ

Tracker ID                            WJ-516-825

YouTube TV                         Version 2.24  Build 91

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @gregz!

Since we have your information, we'll pass this along to the team for further review and investigation. 

We appreciate your patience and understanding as we work to resolve the issue. Stay tuned for more updates. 

Best,
Emman

[HazHydro]

We recently replaced our Roku (due to sound issues) with a Roku Ultra 2024. Now when we launch the YouTube app/channel, it starts from wherever we left off, including jumping straight into playing a video if we hit the home button while playing a video. We have not been able to find a setting to change that. It is really annoying. Thank you for any suggestions. Roku Ultra (4800 series) 

[RokuEmmanuel-D]

Hi, @HazHydro.

It's great to have you join us here in the Roku Community!

Thanks for letting us know that you're experiencing issues while streaming YouTube. We'd like to investigate this for you. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing from you soon. 

Best,
Emman