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TR_1009
Newbie

Roku Simple / Roku Voice - Picture Quality Issue

While watching anything, whether it's pre-recorded or live, the picture starts to jump, shake, skip, etc... While the sound is still going as normal. Both Roku devices (Roku Simple and Roku Voice), are caught up on updates. We've rebooted/ reset several times before and the only resolve is to rewind a bit of what you're watching. What is the problem here?! Very frustrating!

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0 Kudos
2 REPLIES 2
JWS9518
Binge Watcher

Re: Roku Simple / Roku Voice - Picture Quality Issue

Try unplugging your modem and router for 30 to 60 seconds.

0 Kudos
makaiguy
Community Streaming Expert

Re: Roku Simple / Roku Voice - Picture Quality Issue

@TR_1009-

"Simple" and "Voice" refer to the type of remote being used, not the model of the Roku itself.

Are these two remotes in use for the same Roku, or two separate Roku units?  What model Roku(s) are in question?  Settings > System > About will give you the Roku model and model number.

Does this happen for everything you view or just on a specific channel app?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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