Nick03
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05-13-2023
06:45 PM
Tv not showing a picture when I go to play a movie and I don’t know why
Same issue, except I do have volume. I have a brand new roku express device i just purchased from Amazon. NOT refurbished and I've reset it several times. Still black when playing any shows or movies....
1 REPLY 1
RokuNimfa-C
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05-13-2023
07:57 PM
Re: Tv not showing a picture when I go to play a movie and I don’t know why
Hello @Nick03,
Thanks for reaching out to the Roku Community.
We are more than happy to help you get back streaming. To better understand the situation, we'd like to ask a few questions. Kindly provide with us the following:
- Does the issue only occur on a specific channel or all channels on your Roku device?
- Aside from the black screen, do you remember getting an error message or code?
- What troubleshooting steps have you taken so far to try to resolve the issue?
- Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet?
Additionally, try taking a look here for more tips about troubleshooting to help you resolve the issue you are seeing: What to do if you cannot see the picture from your Roku® streaming player on your TV
Keep us posted on what you find out.
Regards,
Nimfa