Solving playback issues

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Tv not showing a picture when I go to play a movie and I don’t know why

Same issue, except I do have volume. I have a brand new roku express device i just purchased from Amazon. NOT refurbished and I've reset it several times. Still black when playing any shows or movies....

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Re: Tv not showing a picture when I go to play a movie and I don’t know why

Hello @Nick03

Thanks for reaching out to the Roku Community. 

We are more than happy to help you get back streaming. To better understand the situation, we'd like to ask a few questions. Kindly provide with us the following:

  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Aside from the black screen, do you remember getting an error message or code?
  • What troubleshooting steps have you taken so far to try to resolve the issue?
  • Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? 

Additionally, try taking a look here for more tips about troubleshooting to help you resolve the issue you are seeing: What to do if you cannot see the picture from your Roku® streaming player on your TV

Keep us posted on what you find out. 


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