Solving playback issues

[BossAngel]

When downloading Britbox and Acorn shows the picture goes a little fuzzy and blurry. The sound is great.  Tried other apps and their shows and they work perfect. We figures it's how you're downloading the shows. We have the fire stick. Can this be fixed?

[RokuNimfa-C]

Hi @BossAngel, 

Thanks for reaching out to the Roku Community. 

May we ask where are you trying to access the channel, through standalone channels or The Roku Channel? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. 

To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?


Regards, 
Nimfa